Most frequent questions and answers

What are the customer service hours of operation?

You can email or order online at any time and we will process your request as soon as we are back in the office. You can always place your order online 24 hours a day, 7 days a week(24/7).

How much would you charge for shipping?

We charge up to $40 for shipping smaller orders, but shipping is free for all orders over $500! Shipping prices may vary depending on your location.

Can I order if I am outside of United States?

Yes, our products can be delivered to many countries across the globe outside of United States. All importation and compliance with local laws and regulatory authorities are solely our responsibility.

Can I order from you?

You can order from us if you are an individual or corporation. Contact us to learn more.

Do your prices include Import Duty and taxes?

Prices on our website do not include Import Duty/Tariff and VAT(Value Added Tax)/GST(Goods and Services Tax) applicable in your country. We deliver by a courier(FedEx). You will pay Import Duty/Tariff and GST/VAT to the courier and the courier will make a GST/VAT invoice. The courier’s GST/VAT invoice is accepted for GST/VAT Return. Exceptions for GST/VAT registered companies and individuals.

When will I get my order?

Due to COVID-19 procedures and precautions, shipping times may be delayed. We ship your order within two business days, and on average the orders take around five to seven business days to arrive. If for some reason stock is not immediately available when you place an order, we will tell you when we expect to ship your order. Orders are shipped with express service so you get them as soon as possible. When we ship your order, we will send you a tracking number within 24 hours.

How do i track my package?

All orders are shipped via Fedex Priority Mail, you should receive your shipment information to your email within 48hrs after payment is received(processing). Once you receive your tracking number you can track your package on the track menu of their website.

What does it mean to have my order confirmed?

We process orders the same day they are received and generally ship stock products within 2-3 business days. Products in stock will ship within 24 hours upon verification of order and payment. If delivery is required by a specific date, please notify us when placing your order. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form. Please contact us for information on express delivery. Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply. Once your order is verified an order confirmation email will be sent to you. This might take up to 12 hours.

 Why should I buy from

Ordering from ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process. We provide free shipping on every order over $500.Stay up-to-date on the latest products and industry news by signing up for our monthly newsletter.

Are the products offered on your website genuine? How do I know that they are?

All products offered by Bella Beauty World are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival.

Where do the products offered on your website come from?

We offer only genuine products sourced from various reputable manufacturers and distributors worldwide. This website offers only genuine products made by their original manufacturer. All brands are trademarks of their respective owners. This website is not operated by, supported by, or affiliated with the manufacturer in any way.

Are the prices in US dollars?

Yes, all prices quoted are based in US dollars. You will be informed at the checkout the currency and amount that you will be charged in.

What if another company has a cheaper price?

Bella Beauty World works hard to guarantee you the lowest prices. In the case you find a cheaper price, call or write and the absolute best will be done to beat or meet it. Please note that Bella Beauty World will require recent proof of the price and service being offered in order to verify the contents of the offer apply. Please see the competitor comparison section to see how the offers from competitors may vary.

What is the difference between the products listed through compared to the products available locally?

The only difference is the cosmetic appearance of the packaging. As multinational manufacturers are required to package their products according to the distribution country’s requirements, there may be slight packaging differences.

In several cases, some products are manufactured overseas as the major patent holder for that product may provide marketing rights to different companies in specific jurisdictions. For example, Restylane® is exclusively marketed by Medicis in North America, and in Europe it is exclusively marketed by Q-Med AB.

In most instances these products are manufactured in the exact same manufacturing facility that is approved by multiple regulatory authorities such as the FDA, Health Canada, and/or others as well. There is a higher chance of you receiving the exact same product available through local distributors in your jurisdiction if the product you are ordering originates from your jurisdiction. To inquire about any of the products sold through Bella Beauty World please write or call and a knowledgeable customer care representative will be happy to help you.

How does your discount system work?

You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.

What method of payments are acceptable?

We accept Bank Transfer, westernunion, moneygram, Bitcoin and RIA money transfer.

Can I pay with PayPal?

This is the most frequent question we have to answer every week.Unfortunately, our customers can not use PayPal.

Because when you send any payment through PayPal, your privacy is not protected, and your purchases and purchasing activities can be tracked and notified to the authorities or the government of your country.
PayPal is authorized to send your data to any administration, government or authority, including any private organization, based solely on its own criteria.

Stop using PayPal when you buy pentobarbital. If you use these options and live in a country where these products are illegal, you can easily be exposed to a judicial process.

Today, payments sent through MoneyGram, Western Union or Bitcoin are the best options in terms of rates and security measures.Consider one of them as the payment method first.

How do you ship?

We ship our products world wide and all packages are shipped very discreet.

– Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.

– Packaging types are changed constantly to achieve max delivery success!

– We usually ship in soft toys, video cassettes, dolls. We wrap items in carbon photo paper. Xray will not penetrate.

– The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment&Handling charge).

– We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)

– Shipments are sent from various shipping points and different European countries.

How are bulk/large quantity orders shipped?

If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discreetion level and repackaging as used for small sized orders.

Do you ship to P.O. Boxes and APO?

We do ship to PO Box. We do not ship directly to APO address, you can use your home/billing i and your family/friends can redirect you products from USA or EU. Please leave shipping i in comment line of each order. This way you will have 99% delivery success.

How long does it take for you to receive my BITCOIN, Western Union transfer, MONEYGRAM or Ria Money Transfer?

Payments made by Bitcoin, Western Union or MoneyGram are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by BTC, MG, WU or RIA ( data not correct) than we send you email and whole process starts all over again so be carefull in order to avoid delays! If transaction is successfull we ship in 24 hours after confirmation was received.

How do I change my order after it has been placed?

If you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 60 days).

NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.

Where do I send my payment?

Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven’t received it when placing and order, please contact us and we will send you data by email.

How long is the whole process of ordering and shipping?

Order confirmation with instructions for how to make payment is sent to your email i automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1 business days. Shipping time is normaly between 2 and 5 business days and for very remote countires up to 10 business days! PLEASE NOTE that BUSINESS DAYS are only monday to friday so before you order you should have that clear in your mind! Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it! Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! If its over 10 business days, PLEASE CONTACT US and together we will find the reason and the solution.

How successfull is delivery?

We ensure that all packages are shipped with maximum discretion. Products are packed with extreme care and precaution. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successfull delivery.

With customs we have 99.9% success to USA, 99.5% success to Canada, UK and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics through years), we cover 100% of the loss.

Can I buy your products through another way aside from the website?

Since we are specialized in internet mail ordering, our services are only available through our website.

Is this company legit and am I safe to do business with?

We understand Your concerns to that matter since there are many non legit sources on the web and for consumer is very difficult to pick out the right partner! We are totally legit, work successfully for more than 6 years, have online customer support on regular daily basis ( monday to friday) and all products are high quality generic products from well known pharmacies. We are professional mail order pharmacy, ship out 100% and keep good customer. It is in our interest to have You satisfied with our services, so You keep coming back for whole time of your needs! You can order with total peace in your mind! We are good partners and you will love us eventually, like many others do, calling us Best friends or Roid heaven, which makes us happy, cause we are here only for You and because of You.

How can I contact You?

Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis and we will answer your email in 1 to 12 hours.

If you have any questions or concerns, you can contact us via We strive to answer your questions and requests as quickly as possible.